We're happy to help with billing questions, connection issues, or general feedback about Buffalo VPN. Email Support The fastest way to reach us is by email at [email protected]. Please include your account email and, if relevant, your order/transaction ID so we can look into it quickly. In-App Support You can also reach support directly from the app: open Settings → Support for guided help without leaving the app. Response Times We aim to respond to all support emails within 24–48 hours on business days.